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The AHS contractor failed to answer my questions in a knowledgeable way, and I hired another contractor who stated the problem was the motor. For a fair price, he replaced the motor and pads. Motor replacement was specifically covered in the AHS warranty, but AHS continued to deny the claim. I got some good advice for sellers of homes: put up a $1500 escrow fund for the buyer when you sell a home the typical maximum amount for home warranty companied with appropriate terms and conditions for use of the funds for 6 months to 1 year after sale. Of course, fully disclose any work or replacement that needs to be done when you sell the house. That's a better deal all the way around than a home warranty company. I use PSEandG Worry Free Service. only for big ticket items. Furnace/Air, Fridge, and leave the rest uninsured. I've used their service several times for furnace/central air problems and they always show up the same day or next day and have always fixed the issue with no service charge. In my old house, they replaced the circuit board on the HVAC unit twice in a year for no charge.

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Thank you. We just bought a home in Nashville and the sellers purchased a home warranty through 2 10. Our AC just went out and after spending over 2 hours on the phone with them there is no repair in sight. It is over 90 degrees in Nashville and our house reaches 85 degrees inside. We have pets and an elderly and this is a health and safety issue. I explained this to a "manager" who explained it will take 3 5 business days for the "back office" to review this. It will also take a few days/weeks for the part to be delivered and then "some time" once the part is delivered for the AC tech to fit it in their schedule for repair. Even though I asked for this to be rushed as it is excessive heat and there are pets and older people in the home, he just says this is their procedure. I will be contacting all governmental and consumer protection agencies over 2 10 Home Buyers Warranty unethical business policies that put the public at risk. This company didn't come out the same day and when they came up from Orlando, they looked at our air conditioner and needed to order a part so they had to get 2 10’s approval to do that. So they went back down there.