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S. Department of Housing and Urban Development. The letter suggested that brokers and agents could be violating the Real Estate Settlement Procedures Act if they accepted a fee for selling home warranties. That’s because referral fees for “settlement services” are banned under the federal law, and confusion has reigned ever since over the acceptable conditions for receiving compensation. Even a clarification letter from HUD two years later, which said warranty sales were permissible as long as sales efforts constituted more than simply referrals and fees were reasonable, did not stem the confusion, since the follow up guidance continued to suggest that warranties were a “settlement service. ” The conflicting interpretations led to lawsuits, including a class action case against American Home Shield.

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I was looking for home warranty companies online when I bought a house. Some of the services that Home Warranty of America offered like the pool equipment were a little bit more cost effective than the other companies. And signing up for the service was fast, simple, and easy. I did everything online and I've had to call just to make sure they were getting the information. I've submitted several claims and doing it online has been fast and easy. Their online site is very user friendly. The quality of service has been excellent so far and as far as them finding the subcontractors and contractors, it has been so ideal. I love it. Having Home Warranty of America is definitely worth it. 3 weeks ago, I called the claims dept. I explained the situation and asked to verify that the issue would be covered.