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I just bought a home and have had a 2 10 warranty that came with the home. I have been dealing with these people for a month just to have my drain snaked. The plumbing company was very lazy and instead of actually inspecting my problem they guesstimated what was wrong. That has been a month ago and I have been contacting the contractor and 2 10 about the situation because I have had to do dishes and my standup shower. I finally complained enough so the contractor called me today and said I need to replace the drain pipe in question so they can snake it which obviously defeats the purpose of them snaking it. The following is an email written to 2 10 Home Warranty on July 27 related to my HVAC issue: First and foremost, thank you for your assistance regarding work order . This is to confirm $662 will be paid back to me after I forward the final paid invoice of work provided to get my central air unit repaired. To reiterate my stand from our earlier conversation, all options to utilize an in network contractor were exhausted. As I referenced in my email below, 2 10 provided a contractor Express Plumbing Heating and Air that was located in San Diego area code 858, some 170 miles away from the property address. Another 2 10 recommended contractor was Comfort Services, but they never called me to set up an appointment. When I called Comfort Services’ telephone number that 2 10 provided, I was asked to leave a message on generic voicemail.

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They will look at the nitty gritty on every crevise in your home. I have brand spankin new appliances, heater and a/c unit. The pluming sucks in my 33 year old home, but home warranty doesn’t cover that “mainentance” issue. soooo annoying. If you have a handy family member, pay them to fix things that break. it will save you the service charge of $100 and for them to say “oh, you need this part, but it’s too expensive to fix, so too bad. you’re on your own. ”I recently encountered a problem with the A/C system over the weekend. I placed a call the the Sensible people Saturday evening and was told I would have to wait some time or a repairmen as it was 8pm on a Saturday evening, understandable. A very nice lady followed up with me Sunday morning and said she could schedule a tech for first thing Monday morning which I agreed to. A few hours later, I got a call from a repair man saying he was in the area and wanted to know if he could stop by to look at my system.